Legal Stuff
We believe in transparency. Here's everything you need to know about your membership, our policies, and how we keep things fair for everyone.
Plain-English Membership Summary
The important stuff, written in words I can actually understand. Let us know if you have any questions
We want this to be simple, fair, and stress-free for everyone. Everything is awesome! Everything is cool when you're part of a Team!
You're Borrowing, Not Buying
All LEGO sets, Pantasy sets, or Lumibricks sets and parts always belong to The Big Brick Box. You're borrowing them, not buying them. Treat them how you want your friends and family to treat any sets you paid full price for, and were so excited to get.
You're Responsible While Sets Are With You
You're responsible for the sets while they're with you. Normal wear is fine; missing or damaged parts may be charged if above the threshold allotted for your membership tier.
Cancellation Doesn't Cancel Responsibility
If you cancel, that's okay — just return any sets you still have. Cancellation doesn't cancel the responsibility to return items.
Unreturned Sets = Replacement Cost
If a set isn't returned, we'll charge the replacement cost. This includes retired or hard-to-replace sets (and their pieces and minifigs) at current market value.
Keep Your Payment Method Active
Your payment method must stay active while you have LEGO sets. Blocking or reversing charges while keeping a set is considered misuse of the service.
We Document Everything
We document shipments and returns carefully to keep things fair for all members.
Serious Misuse Has Consequences
Serious misuse (like not returning sets or repeated missing parts) can lead to charges, account closure, or further action.
Our goal isn't to be strict — it's to make sure everyone gets fair access to amazing LEGO sets without the cost or storage burden of ownership.
If you treat the sets with care and return them on time, everything will stay awesome!
Key Protective Clauses
Full legal terms for your protection and ours
Ownership & Bailment
Ownership of Sets
All LEGO® sets, parts, instructions, packaging, and related materials provided to Members remain the sole property of The Big Brick Box at all times. Membership grants temporary possession only and does not convey ownership, title, or any ownership interest.
Bailment Relationship
All rentals constitute a bailment for mutual benefit. Members acknowledge a duty of reasonable care and agree to return all items in substantially the same condition, normal wear excepted.
Authorization to Charge
Payment Authorization
By enrolling, the Member authorizes The Big Brick Box to charge the payment method on file for:
- Monthly or annual membership fees
- Unreturned, damaged, or missing items
- Replacement costs, administrative fees, and recovery costs
- Chargeback or collection-related expenses
Continued Authorization
This authorization survives cancellation, suspension, termination, or expiration of the membership until all outstanding obligations are satisfied.
Cancellation Does NOT Cancel Responsibility
Effect of Cancellation
Cancellation of membership does not relieve the Member of responsibility for any LEGO sets currently in their possession. All items must be returned in accordance with return instructions provided by The Big Brick Box.
Cancellation While in Possession
If a Member cancels while in possession of LEGO sets, the membership will be considered inactive but unresolved until all items are returned and inspected.
Failure to Return = Sale at Replacement Cost
Unreturned Items
Any LEGO set or part not returned within 10 days of a return request, cancellation, suspension, or payment failure will be deemed unreturned property.
Replacement Charges
Unreturned property may be charged at full replacement value, determined at The Big Brick Box's discretion, including:
- Current market value (including retired or rare status)
- Administrative and processing fees
- Shipping and recovery costs
Credit Card Chargebacks & Payment Reversals
Chargeback Policy
Initiating a chargeback or payment reversal while retaining possession of LEGO sets constitutes a material breach of this Agreement.
Administrative Fees
The Big Brick Box reserves the right to assess a chargeback handling fee (e.g., $50–$150) to cover investigation, documentation, and processing costs.
Evidence Submission
The Member agrees that shipment records, tracking confirmations, photographs, inventory logs, and account activity constitute valid evidence in any dispute.
Fraud, Theft, and Intentional Misuse
Fraudulent Activity
Fraud includes, but is not limited to:
- Cancelling or blocking a payment method after shipment
- Providing false identity or address information
- Failing to return items after cancellation or nonpayment
- Disassembling sets for resale or part harvesting
- Repeated or excessive missing parts beyond reasonable wear
Consequences
The Big Brick Box may immediately:
- Suspend or terminate the account
- Charge replacement and recovery costs
- Report theft to law enforcement where appropriate
- Refer the account to collections
Security Holds, Deposits, and Risk Controls
(Optional but recommended for higher tiers)
Security Measures
The Big Brick Box reserves the right to:
- Require a refundable security deposit
- Place temporary authorization holds
- Limit access to high-value inventory based on account history, tenure, or risk assessment
Condition, Parts, and Inspection
Inspection Rights
All returned items are subject to inspection. Missing or damaged parts beyond reasonable wear may result in additional charges.
Reasonable Wear
Reasonable wear includes minor cosmetic wear consistent with normal assembly and disassembly. It does not include missing parts, broken elements, altered components, or substituted pieces.
Shipping Address & Delivery Responsibility
Accurate Address Requirement
Members are responsible for maintaining an accurate delivery address. Packages marked as delivered by the carrier will be considered received.
Survival & Enforcement
Survival Clause
All provisions related to payment obligations, ownership, liability, dispute resolution, and fraud survive termination or cancellation of membership.
Jurisdiction & Recovery
Governing Law
This Agreement is governed by the laws of the United States and the State of Delaware.
Recovery of Costs
In the event of nonpayment, theft, or breach, the Member agrees to reimburse The Big Brick Box for reasonable collection, legal, and recovery costs.
Questions About These Terms?
We're here to help clarify anything. Reach out to our support team and we'll get back to you within 24 hours.
Contact Support