Membership Terms

Legal Stuff

We believe in transparency. Here's everything you need to know about your membership, our policies, and how we keep things fair for everyone.

Plain-English Membership Summary

The important stuff, written in words I can actually understand. Let us know if you have any questions

We want this to be simple, fair, and stress-free for everyone. Everything is awesome! Everything is cool when you're part of a Team!

1

You're Borrowing, Not Buying

All LEGO sets, Pantasy sets, or Lumibricks sets and parts always belong to The Big Brick Box. You're borrowing them, not buying them. Treat them how you want your friends and family to treat any sets you paid full price for, and were so excited to get.

2

You're Responsible While Sets Are With You

You're responsible for the sets while they're with you. Normal wear is fine; missing or damaged parts may be charged if above the threshold allotted for your membership tier.

3

Cancellation Doesn't Cancel Responsibility

If you cancel, that's okay — just return any sets you still have. Cancellation doesn't cancel the responsibility to return items.

4

Unreturned Sets = Replacement Cost

If a set isn't returned, we'll charge the replacement cost. This includes retired or hard-to-replace sets (and their pieces and minifigs) at current market value.

5

Keep Your Payment Method Active

Your payment method must stay active while you have LEGO sets. Blocking or reversing charges while keeping a set is considered misuse of the service.

6

We Document Everything

We document shipments and returns carefully to keep things fair for all members.

7

Serious Misuse Has Consequences

Serious misuse (like not returning sets or repeated missing parts) can lead to charges, account closure, or further action.

Our goal isn't to be strict — it's to make sure everyone gets fair access to amazing LEGO sets without the cost or storage burden of ownership.

If you treat the sets with care and return them on time, everything will stay awesome!

Key Protective Clauses

Full legal terms for your protection and ours

Clause 1

Ownership & Bailment

Ownership of Sets

All LEGO® sets, parts, instructions, packaging, and related materials provided to Members remain the sole property of The Big Brick Box at all times. Membership grants temporary possession only and does not convey ownership, title, or any ownership interest.

Bailment Relationship

All rentals constitute a bailment for mutual benefit. Members acknowledge a duty of reasonable care and agree to return all items in substantially the same condition, normal wear excepted.

Clause 2

Authorization to Charge

Payment Authorization

By enrolling, the Member authorizes The Big Brick Box to charge the payment method on file for:

  • Monthly or annual membership fees
  • Unreturned, damaged, or missing items
  • Replacement costs, administrative fees, and recovery costs
  • Chargeback or collection-related expenses

Continued Authorization

This authorization survives cancellation, suspension, termination, or expiration of the membership until all outstanding obligations are satisfied.

Clause 3

Cancellation Does NOT Cancel Responsibility

Effect of Cancellation

Cancellation of membership does not relieve the Member of responsibility for any LEGO sets currently in their possession. All items must be returned in accordance with return instructions provided by The Big Brick Box.

Cancellation While in Possession

If a Member cancels while in possession of LEGO sets, the membership will be considered inactive but unresolved until all items are returned and inspected.

Clause 4

Failure to Return = Sale at Replacement Cost

Unreturned Items

Any LEGO set or part not returned within 10 days of a return request, cancellation, suspension, or payment failure will be deemed unreturned property.

Replacement Charges

Unreturned property may be charged at full replacement value, determined at The Big Brick Box's discretion, including:

  • Current market value (including retired or rare status)
  • Administrative and processing fees
  • Shipping and recovery costs
Clause 5

Credit Card Chargebacks & Payment Reversals

Chargeback Policy

Initiating a chargeback or payment reversal while retaining possession of LEGO sets constitutes a material breach of this Agreement.

Administrative Fees

The Big Brick Box reserves the right to assess a chargeback handling fee (e.g., $50–$150) to cover investigation, documentation, and processing costs.

Evidence Submission

The Member agrees that shipment records, tracking confirmations, photographs, inventory logs, and account activity constitute valid evidence in any dispute.

Clause 6

Fraud, Theft, and Intentional Misuse

Fraudulent Activity

Fraud includes, but is not limited to:

  • Cancelling or blocking a payment method after shipment
  • Providing false identity or address information
  • Failing to return items after cancellation or nonpayment
  • Disassembling sets for resale or part harvesting
  • Repeated or excessive missing parts beyond reasonable wear

Consequences

The Big Brick Box may immediately:

  • Suspend or terminate the account
  • Charge replacement and recovery costs
  • Report theft to law enforcement where appropriate
  • Refer the account to collections
Clause 7

Security Holds, Deposits, and Risk Controls

(Optional but recommended for higher tiers)

Security Measures

The Big Brick Box reserves the right to:

  • Require a refundable security deposit
  • Place temporary authorization holds
  • Limit access to high-value inventory based on account history, tenure, or risk assessment
Clause 8

Condition, Parts, and Inspection

Inspection Rights

All returned items are subject to inspection. Missing or damaged parts beyond reasonable wear may result in additional charges.

Reasonable Wear

Reasonable wear includes minor cosmetic wear consistent with normal assembly and disassembly. It does not include missing parts, broken elements, altered components, or substituted pieces.

Clause 9

Shipping Address & Delivery Responsibility

Accurate Address Requirement

Members are responsible for maintaining an accurate delivery address. Packages marked as delivered by the carrier will be considered received.

Clause 10

Survival & Enforcement

Survival Clause

All provisions related to payment obligations, ownership, liability, dispute resolution, and fraud survive termination or cancellation of membership.

Clause 11

Jurisdiction & Recovery

Governing Law

This Agreement is governed by the laws of the United States and the State of Delaware.

Recovery of Costs

In the event of nonpayment, theft, or breach, the Member agrees to reimburse The Big Brick Box for reasonable collection, legal, and recovery costs.

Questions About These Terms?

We're here to help clarify anything. Reach out to our support team and we'll get back to you within 24 hours.

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